At www.eccodoora.com ("we", "our", "us"), we are committed to protecting your privacy while delivering premium door solutions for your home. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases of our high-quality shower doors, stylish barn doors, and durable door hardware, or engage with our services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless service for your home upgrade needs:
Identification Data: Full name, email address, contact number, and detailed shipping/billing addresses required for processing orders of our elegant and practical door handles, closers, and complete door systems, including delivery verification for both standard and custom-sized products.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways to ensure secure transactions for your door hardware purchases.
Transactional History: Comprehensive records of purchases, returns (processed within 14-21 business days), exchanges, and customer preferences for personalized service recommendations on complementary door products and accessories.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies to enhance your browsing experience across our door product catalog.
Communication Records: Correspondence history including customer service inquiries about product specifications, installation guidance for shower doors and barn doors, and marketing engagement metrics.
Your information enables us to deliver exceptional service for creating modern, lasting home spaces through:
Order Execution: Processing payments, arranging specialized shipments for delicate glass doors and heavy hardware (standard delivery timeframe: 7-21 business days; during peak seasons 5-7 business days), and managing extended return windows (21-day return policy from delivery date for all door products).
Customer Relationship Management: Providing tailored recommendations for door systems, size consultations for custom shower enclosures, and handling after-sales support requests including installation guidance and maintenance tips.
Service Enhancement: Analyzing browsing patterns to optimize website functionality and product assortment of our door collections, ensuring we showcase the most relevant elegant and practical solutions.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive data related to your home improvement projects and door purchases.
Legal Compliance: Meeting tax obligations, customs documentation requirements for international door hardware shipments, and regulatory reporting standards.
We maintain strict confidentiality standards while collaborating with specialized partners for your door solutions:
Logistics Partners: Selected courier services with expertise in handling fragile glass doors and heavy hardware, receiving limited shipment information for careful delivery coordination.
Payment Processors: Certified financial institutions handling transaction authorization without storing full payment details for your door system purchases.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets to improve your door shopping experience.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations concerning door product compliance and safety standards.
We never sell customer databases or permit unauthorized commercial use of personal information related to your home upgrade projects.
Our sophisticated cookie framework supports your door selection process through:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing of our extensive door hardware collection.
Preference Cookies: Storage of door style preferences, measurement specifications, and regional settings for personalized product displays.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture and door product categorization.
Marketing Cookies: Non-intrusive tracking for relevant promotional content about new door collections and complementary hardware.
Comprehensive cookie controls are available through our preference center, accessible via website footer.
We employ enterprise-grade protections for your door purchase data including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions related to your door specifications and order details.
Tokenization of payment credentials with industry-leading processors for secure transactions.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists to protect your home improvement project information.
Multi-factor authentication protocols for administrative system access to customer door order databases.
While we implement rigorous safeguards for your door purchase information, absolute security cannot be guaranteed for electronic communications.
Subject to jurisdictional regulations, you may exercise control over your door shopping data through:
Access Rights: Request copies of personal data in machine-readable format including door preference history and order specifications.
Rectification Privileges: Update inaccurate or incomplete information through account settings, particularly important for custom door measurements and installation addresses.
Erasure Requests: Demand deletion of non-essential data where legally permissible, excluding transaction records required for door warranty purposes.
Processing Restrictions: Limit certain uses of personal information related to your door selection process and home upgrade projects.
For assistance with these rights regarding your door purchases, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary services such as door installation professionals or home design resources. These external sites operate under independent privacy policies beyond our jurisdiction.
This Privacy Policy undergoes periodic review to reflect operational changes in our door product offerings and services. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision.
Business Address:505 INDUSTRIAL WAY, BOYNTON BEACH, FL 33426
Phone:(561) 530-3588
Email: [email protected]
Website: www.eccodoora.com
