Every order at Eccodoora undergoes rigorous inspection to ensure our high-quality standards for shower doors, stylish barn doors, and durable door hardware. Due to the custom nature of many products and our commitment to craftsmanship, order processing typically requires 3-5 business days—extended compared to standard retailers to accommodate our meticulous manufacturing process. During peak seasons, processing may extend to 5-7 business days. Order cancellations are only accepted within 24 hours of purchase by contacting [email protected]. After this period, your order enters our specialized production cycle and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We stand behind the quality and durability of our premium door solutions. You may return unused items in original condition within 21 days of delivery—significantly longer than industry standards to accommodate home renovation timelines. For exchanges of door handles, closers, or other hardware components, we allow 30 days to account for international shipping complexities common with premium materials. Initiate returns through www.eccodoora.com and select your preferred exchange option. Please note: Custom-sized shower doors, specially finished barn doors, and personalized hardware marked "Final Sale" cannot be returned due to their made-to-order nature.
To maintain our luxury standards, all returns must: (1) Show absolutely no installation marks, scratches, or alterations (2) Include all original protective packaging, installation hardware, and Eccodoora documentation (3) Contain undamaged security seals and product labels. Our quality team performs comprehensive three-stage inspections upon receipt. Products failing inspection due to installation attempts or missing components will be returned to you at your expense within 10 business days with a detailed condition analysis report.
Refunds require 10 business days after we receive your return—this extended timeframe allows for our artisan-level quality verification process ensuring each component meets our durability standards. The refund amount excludes original shipping charges and any return shipping costs. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on your financial institution's processing timelines.
Customers are responsible for return shipping costs unless the return results from our error (incorrect/damaged item shipment). We strongly recommend using insured, tracked shipping methods—Eccodoora cannot assume liability for return packages lost in transit. For high-value exchanges exceeding $300 involving premium shower systems or custom door sets, we provide prepaid shipping labels (deducted from your refund if the return label remains unused).
Report manufacturing defects or shipping damage within 7 days of delivery by emailing [email protected] with detailed photographs/videos showing the issue. For verified quality concerns, we arrange complimentary return shipping and prioritize replacement (subject to inventory availability) or issue a complete refund including original shipping expenses. This exception to our standard policy reflects our unwavering commitment to delivering excellence in every door and hardware component.
Custom-sized shower enclosures, specially configured barn door systems, and personalized hardware finishes are final sale. For holiday season purchases (November 15 - December 24), the return window extends to January 15 to accommodate gift-giving schedules. Commercial/contractor orders follow separate policies—consult your account representative. Eccodoora reserves the right to limit returns from customers demonstrating excessive return patterns (exceeding 40% of total orders) to maintain sustainable business operations.
For return authorization or policy clarification, contact our Customer Excellence Team at [email protected] (response within 48 hours). Always include your order number and photographic evidence for damaged items. Visit www.eccodoora.com for live chat support during standard business hours EST for immediate assistance with your door and hardware needs.
