Welcome to www.eccodoora.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium home improvement platform specializing in high-quality shower doors, stylish barn doors, and durable door hardware. Please read them carefully before making any purchases to ensure complete understanding of your rights and obligations.
The Site is designed exclusively for personal, non-commercial use by homeowners, contractors, and design professionals seeking to enhance their living spaces with premium door solutions. You expressly agree not to: (1) utilize automated systems, bots, or scraping tools to extract product information, technical specifications, or pricing data (which would compromise our carefully curated product collections and proprietary installation guides), (2) engage in unauthorized commercial resale of items purchased from our platform (as we maintain strict quality control and manufacturer relationships through direct sales), or (3) interfere with site operations through any means (including but not limited to manipulating pricing algorithms, disrupting checkout processes, or attempting to access restricted technical documentation). Violations may result in immediate account termination and legal action to protect our brand integrity and manufacturer partnerships in the premium door hardware industry.
All visual and textual content displayed on the Site—including but not limited to product photography, installation diagrams, technical specifications, engineering drawings, logo designs, and design inspiration galleries—constitutes the exclusive intellectual property of www.eccodoora.com or its authorized manufacturers and licensors. This encompasses our distinctive product designs, patented hardware mechanisms, proprietary installation systems, and unique finish technologies which are protected under international copyright, trademark, patent, and design protection laws. Any unauthorized reproduction, modification, distribution, reverse engineering, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent from our legal department.
While we make every effort to ensure complete accuracy in product representations—including finish fidelity (noting that screen calibrations and lighting conditions may cause variations), precise dimensional specifications (with detailed measurement charts and installation requirements provided), material composition disclosures, and weight capacity ratings—occasional discrepancies may occur in our specialized product collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented hardware specifications, installation requirements, or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days through their original payment method.
To maintain equitable access to our specialized door solutions and hardware components, we may implement purchase restrictions on select high-demand items (particularly during seasonal promotions or new product launches). We expressly prohibit commercial-scale orders without prior authorization and reserve the right to cancel any transactions exhibiting characteristics of unauthorized resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders without verification, or suspicious payment patterns inconsistent with residential use). Our platform exists to serve individual homeowners and verified professionals who appreciate the engineering excellence and design sophistication behind each product.
All orders undergo meticulous quality verification and packaging procedures before dispatch. Standard order processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each product meets our exacting standards for protection during transit. During peak seasons or special promotion periods, processing may extend to 5-7 business days. Domestic shipments generally require 7-14 business days for delivery, while international shipments may require 15-30 business days for delivery, subject to customs clearance procedures and import regulations beyond our control. Customers will receive detailed shipment tracking information via email once their order enters the fulfillment pipeline, including special handling instructions for oversized or fragile items.
We offer a 21-day return window from the delivery date for products in original, unused condition with all original packaging, protective materials, and documentation intact. Return shipping costs are the customer's responsibility unless the return results from our error in shipment or product description. Refunds will be processed within 14 business days of receiving and inspecting the returned merchandise at our facility. Custom-made products, specially ordered finishes, and clearance items (clearly marked as such) are ineligible for returns due to their specialized nature. For installation hardware and components, products may only be returned if original seals remain unbroken and packaging is undamaged. Exchange requests are subject to current inventory availability and may require additional processing time for verification.
The Site may feature curated links to complementary resources including home improvement tutorials, professional installer directories, design inspiration platforms, or manufacturer warranty information. These third-party resources operate independently from www.eccodoora.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, installation advice, or transactional reliability. We encourage users to thoroughly review all third-party terms, conditions, and professional certifications before engaging with external platforms or service providers referenced on our Site.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic product launches or system maintenance periods), (2) perpetual inventory availability of specific products (as many are manufactured in limited production runs or feature custom elements), or (3) absolute immunity from technological disruptions that may temporarily affect browsing, configuration tools, or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions and are responsible for verifying product suitability for their specific installation requirements.
To the maximum extent permitted under applicable law, www.eccodoora.com shall not be liable for: (1) carrier-related delivery delays or damages (including but not limited to weather disruptions, customs holdups, logistical errors, or improper handling), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage or product installation (such as remodeling delays, incidental costs, or opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized installer claims, improper installation, or manufacturer warranty interpretations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional products and support services rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new manufacturer partnerships, enhanced installation support services, or sustainability initiatives), legal compliance requirements, or improved customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the premium home improvement and door hardware industry.
For questions regarding these Terms or any other inquiries related to our premium door solutions, please contact our Customer Support team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal promotions or new product launches. Business Address:505 INDUSTRIAL WAY, BOYNTON BEACH, FL 33426
