Our exclusive collections feature limited quantities to ensure superior quality and design integrity. If an item becomes unavailable after your purchase, we will notify you within 3 business days with the following options: (1) priority access to upcoming collections featuring similar elegant and practical designs, (2) a full refund processed promptly, or (3) store credit with a 10% bonus value for future purchases. This approach underscores our focus on delivering durable, high-end door solutions rather than mass-produced items, ensuring your home upgrade meets the highest standards of style and reliability.
All prices are listed in USD and are final at checkout. We maintain transparent pricing for our premium materials, including high-quality glass, hardware, and finishes. In rare instances of pricing errors (e.g., a $500 shower door listed as $50), we reserve the right to cancel such orders and will notify you within 3 business days. For any canceled orders due to discrepancies, we offer a 15% discount code as a gesture of goodwill, aligning with our brand's commitment to fairness and trust in every transaction.
Each order undergoes meticulous quality checks and secure packaging to protect your items during transit. Standard processing takes 3-5 business days, with extended timelines of 5-7 business days during peak seasons or high-demand periods. Once your package ships, you will receive detailed tracking information via email. For custom or made-to-order products, such as tailored shower enclosures or specialized hardware, additional processing time will be clearly communicated during checkout to manage expectations and ensure flawless delivery for your home upgrade project.
We partner with reliable shipping carriers to guarantee that your premium door products arrive in impeccable condition. Domestic shipments typically take 10-18 business days after processing, while international deliveries may require 18-28 business days. All international packages include comprehensive customs documentation with accurate product valuations to minimize delays, catering to our global customers who seek enduring, stylish solutions for their living spaces. This extended timeline accounts for the careful handling required for fragile and heavy items like glass doors and hardware.
We accept returns within 21 days of delivery for store credit or exchanges, provided items are unused, in original packaging, and free of damage. Return processing may take up to 10 business days after we receive your shipment, as each item is inspected for quality assurance to uphold our standards for durability and elegance. Note that final sale items, clearly marked during purchase, are not eligible for returns to maintain the exclusivity of select collections. This policy ensures that every product continues to enhance modern homes with reliability and sophistication.
All visual and design elements, including product images, technical schematics, and branding materials, are protected intellectual property. Unauthorized commercial use, such as replicating our door designs or utilizing content for third-party sales, is strictly prohibited. We vigilantly monitor and enforce these rights to preserve the unique aesthetic and innovation that define our brand, ensuring that our offerings remain a trusted choice for elegant and functional home upgrades.
Our expert support team is available via email at [email protected] for any questions regarding products, orders, or installations. Response times are generally within 2 business days, extending to 4 days during high-volume periods. For urgent matters related to existing orders, please include your order number in the subject line to expedite assistance. We pride ourselves on providing thoughtful, knowledgeable support that mirrors our brand's emphasis on quality, practicality, and lasting value in every home transformation.
